Electronic Notice Opt In and Secure Messaging Gia® Features

You and your provider get these notices. You can also choose someone to represent you, like a family member, friend, or lawyer. This person is called a designee. The person you choose will be able to file a complaint, plan appeal, or fair hearing for you. We also send them a copy of your notices.

To receive these notices electronically, you must register for Gia. You can contact us by phone, email, mail, and through your Gia account to ask us to send you electronic notices. You can access Gia online at my.mvphealthcare.com or you can download the Gia by MVP mobile app at mvphealthcare.com/GetGia or by visiting the App Store®* or Google Play™**.

To Request:

Through Gia:

You can sign in to Gia to tell us how you want to get notices.

• While registering, check the box next to I wish to sign up for Paperless Communications, then click Continue.
• For members with an existing Gia account, sign in, then select Communication Preferences, and click the button next to Go Paperless. Your changes will save automatically. If your current settings are already set to Paperless, there is no further action you need to take to receive these electronic notices.

By Phone:

• You or your designee may call us by phone to change how you want to get notices. Tell the MVP Member Services/Customer Care Representative that you want to make changes to how you get notices that are normally sent by mail. They will help you get access to Gia and update this for you to start receiving certain notices electronically.

By Email:

You or your designee can also email us to tell us how you want to get notices.

• Send an email to MVP, in the email, tell us your name and member ID number and include a phone number where we can call you.
• An MVP Representative will call you to talk through your options after we receive your email and will help you get access to Gia, and update this for you.

By Mail:

You or your designee can also mail us to tell us how you want to get notices.

• You or your designee can write a letter to MVP requesting to receive notices electronically. Please include the full name of the Enrollee and/or Designee Name, Member ID, and your contact information including phone number, email, and address.
• An MVP Representative will call you to talk through your options, help you get access to Gia, and update this for you.
• Please mail to:

  MVP Health Care
  ATTN: Member Services/Customer Care
  625 State Street
  Schenectady, New York 12305

MVP will send these notices through Gia. You can access Gia online at my.mvphealthcare.com or by the Gia by MVP mobile app.

• You will receive an email when a new electronic notice is available. You can view and print your electronic notices through Gia by signing in at my.mvphealthcare.com or in the Gia by MVP mobile app 
• You can use the same email address and password to access Gia online or in the mobile app

If you need help accessing electronic notices, please visit mvphealthcare.com/site-help or call the MVP Member Services/Customer Care Center at the number listed on the back of your ID card. 

If you ask to get your notices electronically:

• MVP will let you know by mail that you have asked to get notices electronically. We will send you an email when there is a new notice for you. You will have to sign into Gia to view the electronic notice. We do this to make sure your information is protected and safe. We will send you the notice in a way that lets you save and print the notice.
• You can still ask us to send any of your notices in an alternate format to accommodate a disability or language need. We will send your notice within five working days from the day you asked. In some cases, it may take us up to 30 days from the date of your request. In those cases, we will call you to help.

If your contact information changes, you must let us know. You can update your email address by signing into Gia. To change your phone number, address, or any other important contact information, please call the MVP Member Services/Customer Care Center number located on the back of your MVP ID card. 

You can change the way you get your notices at any time. To change the way you get notices, call us at the phone number or email address listed above, sign into Gia, or send us mail at the address listed in the How do I ask for electronic notices section above. If you ask for a change by phone or email, we have 5 working days from the date we got your request to make the change. If you ask for a change by mail, we have 10 working days from the date we got your letter to make the change.

You will keep getting these notices by mail and we may also call you by phone. We will not send these notices electronically unless you select paperless communications in Gia.

1. Enrollees have the right to authorize a designee on their behalf. If the enrollee authorizes a designee, MVP will ensure all Notices are provided to the designee in accordance with federal and state statute and regulations and this guidance. Once an enrollee authorizes a designee, all requirements in this guidance for offering and issuing Electronic Notification shall apply to the enrollee’s designee in the same manner as for the enrollee. 
2. Enrollees may select their preferred method of Notification (as offered by MVP) for Determination Notices otherwise required by statute or regulation to be provided in writing, and may select their preferred method of Notification (as offered by MVP) for Determination Notices otherwise required by statute or regulation to be provided by phone. 
   1. The enrollee may change their preferred method of Notification at any time. 
   2. If the enrollee does not select their preferred method, MVP will default to the regular Notification method (non-Electronic means), as required by statute or regulation, of phone and/or mailed written Notice and, upon enrollee request, provide an alternate Notification method to accommodate a disability or language need. 
   3. MVP may not require enrollees to select an Electronic method of Notification. 
   4. MVP may not retaliate, discriminate, or treat the enrollee differently due to their preferred method of Notification. 
3. Where the enrollee selects the Electronic method of Notification, MVP shall provide the information in a Readily Accessible manner and in a format such that the enrollee may Electronically retain and print the Notification.