Get Answers Faster Using Our Self-Service Phone Menu
Our self-service Interactive Voice Response system gives you access to information quickly and efficiently and has 24-hour accessibility. You can determine:
- Prior Auth Check: Inquire about a single or multiple prior authorization requests
- Member Eligibility: Applicable for a specified date of service
- Member Benefits: Address benefit questions
- Claim Status: Provide claim number, processed date, denied/paid date, payment information, and check/EFT dollar amount
Plus, Behavioral Health Providers can access an exclusive support line to answer questions related to behavioral health care.
Let’s Work Together
We invite you to join our network of more than 63,000 medical and behavioral health professionals and 3,400 facilities across New York and Vermont. We make it easy for you to connect with resources whether you're joining the network or already a Participating Provider. To join, you will need to:
- Review the MVP Provider Participation Guide
- Complete Your CAQH Profile
- Submit the Provider Application Request
We look forward to partnering with you!
Communications
Stay updated on MVP policy changes, new regulations, clinical insights, and quality information—all designed to help support you in caring for your patients.