Learning More about MVP Plans
Small Group plans
If you’re an employer of a Small Group (1-100 Full Time Equivalents), contact either of the following:
Small Business & Individual Service Unit
Cheryl Kean
Phone: 518-386-7206
Small Group Preferred Broker Unit
Mike Wood
Phone: 518-386-7852
Large Group plans
If you’re an employer of a Large Group (101+ Full Time Equivalents), contact Everett Patterson Jr. from our New York and Vermont Large Group services at 518-991-3956 or by email.
Enrollment or Urgent Eligibility
Contact the Group Personal Service Team by email or at 1-844-946-8003.
Billing Questions
Contact the Primary Billing Contact (PBC) representative located at the top left of your monthly invoice statement. For generic inquiries call 1-888-822-5260.
Help Setting up an Online Account
To register for an online account, contact your MVP sales representative. Then check out the Employer Group Web User Guide (PDF) for help navigating the features and functionality available online to help you manage your plan and group roster – from enrolling an employee and ordering member ID cards, to making plan changes and reviewing transaction history.
Contacting Customer Service
Small Group Customers
If you’re an employer of a Small Group (1-100 Full Time Equivalents), contact your Broker or MVP Account Representative for immediate assistance. Or contact either of the below:
Small Business & Individual Service Unit
Cheryl Kean
Phone: 518-386-7206
Small Group Preferred Broker Unit
Mike Wood
Phone: 518-386-7852
Large Group Customers
If you’re an employer of a Large Group (100+ Full Time Equivalents), contact your Broker or MVP Account Representative for immediate assistance. Or contact:
New York and Vermont Account Management
Everett Patterson Jr.
Phone: 518-991-3956
Sign Into Your Account
Enroll employees, order ID cards, make plan changes and more.