Prepaid Benefits Card

MVP partners with NationsBenefits® to offer a convenient way for Medicare Advantage members to access select plan benefits. Use your Benefits Mastercard® Prepaid Card to pay for items and services covered by your MVP benefit allowance(s) that help improve your overall health.

Access Your Funds

As you use your prepaid benefits card, your purchase will automatically apply to the correct balance to pay for eligible items and/or covered services.

Please note, your prepaid benefits card is not a credit card, and it cannot be used at an ATM or to receive cash back or to buy prescription drugs, alcohol, tobacco, firearms, or gift cards. The card comes pre-loaded with the benefit allowance, but it must be activated before use.

Online or Mobile Experience

Visit MVP.NationsBenefits.comor download the Benefits Pro™ App to:

  • Check your card balance
  • View item eligibility 
  • Order covered items
  • Access store locator (for OTC retailers)
  • Request a new card

View the Benefits Pro App User Guide

Frequently Asked Questions About Prepaid Benefits

  • What is a Benefits Mastercard® Prepaid Card?

    The card gives you easy access to funds that can be used to purchase what you needto personalize your care. It also gives you a simple way to pay for eligible items and services.

  • How do I activate the card?

    Members can activate their card in one of the following ways:

    1. Call 1-877-205-8005 (TTY 711)
    2. Log in to their personalized Benefits Pro Portal at MVP.NationsBenefits.com/Activate
    3. Scan the QR code provided on the materials that arrived with the new card.

  • How can I check my card balance?

    You can check your card balance at MVP.NationsBenefits.com or through the Benefits Pro app. You can also call 1-855-996-4327(TTY 711) for cardholder transaction information.

  • What if there is not enough money in my account to cover the entire purchase?

    If the purchase amount is more than the available funds on your card, you will need to pay the balance with another form of payment.

  • Can I access all participating retailers or just those in my state/service area?

    You can access nationwide locations for participating retailers based on your program design, so you can use your card on vacation or while traveling. To find a participating store nearby please enter your ZIP code in the store finder tool at MVP.NationsBenefits.com or on the Benefits Pro™ App.

  • What if my card is lost or stolen?

    If your card is lost or stolen, login to your Benefits Pro™ Portal or login on the App to request a new card. You can also call 1-855-996-4327 (TTY 711).

The Benefits Mastercard®Prepaid Card is issued by The Bancorp Bank N.A., Member FDIC, pursuant to license by Mastercard International Incorporated and card can be used for eligible expenses whereverMastercard is accepted. Mastercard and the circles design is a trademark of Mastercard InternationalIncorporated. Valid only in the U.S. No cash access. This is not a gift card or gift certificate. You havereceived this card as a gratuity without the payment of any monetary value or consideration.

MVP Health Plan, Inc. is an HMO-POS/PPO/HMO D-SNP organization with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in MVP Health Plan depends on contract renewal. MVP Health Plan, Inc. has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 12/31/2024 based on review of MVP Health Plan’s Model of Care. Health benefit plans are issued by MVP Health Plan, Inc., an operating subsidiary of MVP Health Care, Inc. Not all plans available in all states and counties. Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings, call 1-800-324-3899 (TTY 711).

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Last Updated: 10/1/2024

Use Your NationsBenefits Online Account

Sign in to your account to find a list of items you can use your benefit to buy and nearby stores that will accept your Benefits Mastercard® Prepaid Card. 

Sign In to NationsBenefits

Review Your Evidence of Coverage

Sign in to Gia to review your Evidence of Coverage for more information about your benefit.

Sign In to Gia

Questions?

Nations Benefits Member Experience Advisors are available seven days a week at 1-855-996-4327 (TTY 711), 8 am to 8 pm local time. Language support services are available if needed, free of charge.