Find Answers to Your Medicare Questions 

Everyone’s health care needs are different. That’s why we’ve created this series of helpful, easy-to-understand videos on a wide range of Medicare topics so you can make an informed decision about the plan that’s right for you.

Medicare Basics Videos

Learn about Medicare and its parts.


Medicare Basics

Do you need more than just Original Medicare?


Medicare Basics

Do I need Medicare Advantage or Medicare Supplement?


Medicare Coverage Options

Does Medicare cover my prescriptions?


Medicare Coverage Options

Does my Medicare plan cover me when I travel?


Medicare Coverage Options

What Medicare coverage is right for me?


Enrolling in Medicare

When can I enroll in or switch Medicare plans?


Enrolling in Medicare

What is a formulary?

What to Do If You Still Have Questions

If you haven’t found the answers you need, or if you want help choosing a Medicare plan, we’re here for you. Speak to a sales rep at 1-800-324-3899 (TTY 711). Our Medicare team is available: 

  • October 1–March 31: seven days a week, 8 am–8 pm Eastern time 
  • April 1–September 30: Monday–Friday, 8 am–8 pm Eastern time 

You can also call the MVP Medicare Customer Care Center at 1-800-665-7924 (TTY 711). 


Schedule a Personal Consultation 

An MVP Medicare Advisor will speak to you in person at a convenient time and place, either one-on-one or with a friend or family member if you like. There’s no cost and no obligation. Schedule your personal consultation.

MVP Health Plan, Inc. is an HMO-POS/PPO/HMO D-SNP organization with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in MVP Health Plan depends on contract renewal. MVP Health Plan, Inc. has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 12/31/2024 based on review of MVP Health Plan’s Model of Care. Health benefit plans are issued by MVP Health Plan, Inc., an operating subsidiary of MVP Health Care, Inc. Not all plans available in all states and counties. Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings, call 1-800-324-3899 (TTY 711).

Other physicians/providers are available in the MVP Health Care network. Gia virtual care services are available at no member cost-share for medical plans, including qualified high-deductible health plans (QHDHPs). Exceptions may apply for self-funded plans. In-person visits and referrals are subject to cost-share per plan. Members enrolled in a Medicare Rx plan without additional MVP medical coverage do not have access to MVP virtual care services through Gia. SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health, Inc. All rights reserved. GetSetUp is a third-party provider and is not owned or operated by Tivity Health, Inc. (“Tivity”) or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.

TruHearing® and (RE)TM are trademarks of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. Retail pricing based on prices for comparable aids. Follow-up provider visits included for one year following hearing aid purchase. Free battery offer is not applicable to the purchase of rechargeable hearing aid models. Three-year warranty includes repairs and one-time loss and damage replacement. Hearing aid repairs and replacements are subject to provider and manufacturer fees. For questions regarding fees, contact a TruHearing hearing consultant.

©2023 NationsBenefits, LLC. and NationsOTC, LLC. NationsOTC is a registered trademark of NationsOTC, LLC. All other marks are the property of their respective owners. Mom’s Meals® is a registered trademark of PurFoods, Inc.

Last Updated: 3/1/2024

Speak to a Representative

To shop for a plan, contact an MVP Medicare Advisor at 1-800-324-3899 (TTY 711)

For questions about your plan, contact the MVP Medicare Customer Care Center at 1-800-665-7924 (TTY 711). If you have an MVP DualAccess plan, call 1-866-954-1872 (TTY 711).

From April 1-September 30, reach us Monday-Friday, 8 am-8 pm. 

From October 1-March 31, reach us seven days a week, 8 am-8 pm.